How do I activate my subscription on my child’s tablet?
It’s straightforward. Just log in with your account on the other device, and you’re good to go.
I forgot the password. What can I do?
Don’t worry. You can easily recover your password directly from the app by selecting "I already have an account" and then "Forgot password", or from the Smart Tales account portal.
I paid for the subscription but the games are blocked
If you've signed up for a membership and are seeing blocked games, this is likely an error.
Open the Smart Tales app, go to settings, and click on "Restore purchases".
If the issue persists, you can contact support at support@smart-tales.freshdesk.com and we’ll help you resolve it promptly.
How can I sync devices using a Smart Tales account?
To sync devices, simply log into the same Smart Tales account on each device. All profiles and progress will be automatically synchronized.
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